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FAQs

HOW MUCH TIME IN ADVANCE SHOULD BE BOOK?

All our tours should be book in advance. Time and date depend on our availability.

IN CASE OF RAIN

Urban Safari have a roof that protect fo the rain so the activity will continue without any changes. Also we provide raincoats for the participants in case of rain. In case of heavy rain the slot or day could be changed. In case there is not possibility of doing the activity at any other time or day, the total amount can be refunded by the same payment method.

Furthermore, in Uban Safari: To effect changes or cancellation being present at the pick up and confirming to the driver is mandatory.

CAN WE CHANGE THE STARTING OR ENDING POINT?

– Buggy: Yes, with an extra of 15€ in the city center, please other areas check prices here.
– Bike-taxi: Yes, with an extra of 10€ in the city center, please other areas check prices here.
– Vespas: No, but you can request a pick up service from your Hotel (20 € every 43 people in the city center, other locations consult).

CAN I DO THE ACTIVITY IF I'M PREGNANT?

– Buggi: Yes!
– Bici-Taxi: Yes!
– Vespas: It’s up to you!

ARE CHILDREN ALLOWED TO DO THE ACTIVITIES?

– Buggy: Yes, but they must be accompanied by an adult and be over 22kg. We have available one child seat that you have to ask when doing the booking.
– Bici-Taxi: Yes, but they must be accompanied by an adult
– Vespas: Yes, as passengers if they are more than 12 years old. Drivers need to be at least 21 years old.

DRIVING EXPERIENCE IS NEEDED?

– Buggy and Bike-Taxi have a driver from the own company
– Vespas: Yes, It is important that people who are driving feel safe. In order to do this, before the tour there will be a driving test. If the company considers that the customer does not have enough skills, for security reasons the reservation can be canceled without the right for a refund. Subject to availability, the client can hire a driver for an additional € 60 or change the rental for a tour of Tuk Tour Madrid or Urban Safari of a similar net price.

DO WE HAVE TO BRING ANY KIND OF DOCUMENTATION?

– Buggy: No
– Bici-Taxi: No
– Vespas: Yes! Driving licence valid in Spain, ID or Passport, credit card: a deposit of 350€ per Vespa will be requiered (American Express is not accepted) and it will be returned at the end of the rental if the Vespa is in perfect conditions.

BUYER PROTECTION

The buyer protection of Urban Safari is the way we have to guarantee that each transaction with Urban Safari is completelty safe and it’s has 3 areas:

– Privacy Payment Protection: Pay safely online without the risk of your bank information being exposed.
– Guaranteed Genuine: All our products are unique and exclusive
– Refund Protection: Each activity has it’s returns and refund conditions. Please check our help centre and frequent questions to know them

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