Terms of use > Urban Safari

Hello How Are You SLU (“URBAN SAFARI”), owner of the Website www.urbansafari.es (hereinafter, the “Website”), is a company dedicated to managing the reservation and sale of guided tours in Madrid as well as to offer a sports activity for those users who are interested in contracting these services. URBAN SAFARI makes a platform www.urbansafari.es available to users through which a natural or legal person (hereinafter, the “User”) may reserve the aforementioned activities.

URBAN SAFARI data is as follows:

Company name: Hello How Are You S.L.U.

N.I.F .: B-86797412

Address: Camino Correcaballos SN, 28750, San Agustín Madrid

Contact email: hola@urbansafari.es

1.- Acceptance of the general conditions of use and access to the website

By accessing, viewing or using the materials, content or services accessible through the Website, the User shows that he understands and accepts these General Conditions of Use, which define the rights and obligations of URBAN SAFARI and the User. for contracting services.

These are the only General Conditions of Use applicable to the use of the Website (without prejudice to the fact that for certain services there may be particular conditions) and the contracting of the services and replace any other conditions, except by prior agreement and in writing between URBAN SAFARI and the user.

To access the Website, users will not be required to register. However, in order to contract the services offered by URBAN SAFARI, User registration and acceptance of these conditions will be required before formalizing the corresponding payment.


2.- Purpose of the website

The activities Ax Throw and Beer Bike are activities offered directly by URBAN SAFARI. However, URBAN SAFARI informs you that the guided tours are services provided directly by third-party collaborators of URBAN SAFARI (hereinafter, the Provider / s). Therefore, URBAN SAFARI IS EXCLUSIVELY LIMITED TO OFFERING THROUGH THE WEB SITE A GUIDED TOUR RESERVATION SERVICE WHICH IS DIRECTLY PERFORMED BY THE PROVIDERS.

Likewise, through the Website, URBAN SAFARI provides its users with tours and indicative tours, which may be modified and / or adapted by the Suppliers at their discretion without previously informing URBAN SAFARI or the User.

In general, the contracting of the services offered by URBAN SAFARI will be carried out between the User and URBAN SAFARI, although in relation to the services offered by the Suppliers, URBAN SAFARI will limit itself to providing its Website as an online platform to Through which the Suppliers offer their Services so that they can be contracted directly by the Users.

In the latter case, the User, at the time the reservation is formalized, will establish a direct contractual relationship with the Provider with whom the activity or transfer has been reserved. URBAN SAFARI will only act as a mere intermediary between the User and the Supplier, limiting itself to transmitting the relevant reservation data to the Supplier and sending the User an email or reservation confirmation message on behalf of the Supplier.

3.- Book in Urban Safari and register on the website

In order to make reservations through the Website, the User will have to provide their personal data (name, surname, e-mail, telephone and mobile), or, where appropriate, the data of the person in whose name the reservation is made. activity or transfer, in order that URBAN SAFARI may be able to make the reservation requested by the User.

By virtue of these General Conditions of Use, Users declare to provide true, accurate, current and complete information about their identity, or where appropriate, about the person on whose behalf the activity or transfer is reserved. In this sense, Users will be responsible for the accuracy of the data provided to URBAN SAFARI and for any consequence that may arise from errors in the information provided.

Users will have full responsibility for the use of their account. Consequently, they will be responsible for the proper custody and confidentiality of the User name and / or passwords that allow access to their account, and undertake not to transfer their use to third parties, whether temporary or permanent, or to allow their access to third parties.

In accordance with the above, Users must immediately notify URBAN SAFARI through the email hola@urbansafari.es of any misuse of their User name and / or password, due to circumstances such as theft, loss or unauthorized access to them, in order that URBAN SAFARI may proceed to cancel or block and / or disable it as soon as the improper use of your User Account is confirmed. As long as such events are not communicated, URBAN SAFARI will be exempt from any liability that may arise from the improper use of the names of Users or passwords by unauthorized third parties.


4.- Specific conditions on the reservation of activities, excursions and guided tours

The reservations that each User makes through the Website are subject to the specific conditions that are applicable to each activity or guided visit. The User can find these conditions in the description tab of the Website for each of these services, as well as in the confirmation email sent by URBAN SAFARI once the reservation has been made.

4.1.- General conditions applicable to all reservations.

In general, the reservation of the activities, excursions and guided tours that URBAN SAFARI promotes through the Website is subject to the following conditions:

  • The dates and times of the activities, excursions and guided tours published on the Website have been pre-established by the Suppliers and do not allow any type of modification in this regard without the prior consent of the Supplier.
  • Users can modify the data of their reservations as long as the conditions of the activity and / or guided tour allow it. In order to make this modification, the User will contact the company through their telephone number.
  • The minimum time in advance for each reservation varies depending on the activity and / or guided tour that you want to reserve. This specific aspect can be seen in the tab of the activity itself on the Website.

4.2.- Specific conditions related to the information of the activity, excursion and / or reserved guided tour.

The meeting point, the date, the time, the duration and all the information necessary for the enjoyment of the activity and / or reserved guided tour, is detailed in the description sheet of each service, on the Website or in the email confirmation that URBAN SAFARI sends to the User once the reservation has been made.

It is essential that Users are punctual and appear at the meeting point at the indicated time and date, since all activities and guided tours are scheduled for a specific time and it is not possible to modify the start time.

The duration of the activities and guided tours published on the Website are referential and may vary slightly depending on the development of the service itself, or by any factor external to the Provider and / or URBAN SAFARI such as, for example, inclement weather, road circulation problems, strikes, etc.

If once at the destination, Users have any questions regarding the reserved service, and in particular, the meeting point of the activity, or visit, Users may contact the Provider at the contact telephone number provided by URBAN SAFARI.

5.- Economic contracting conditions

The contracting of the reservation of the URBAN SAFARI services will be understood as formalized once the Users have completed and accepted the reservation form for the activity or the transfer and it has been confirmed, after correctly completing the reservation process and You have successfully paid for it.

The prices will be those indicated by URBAN SAFARI at the time of booking the activity that the User has chosen. All services are paid at the time of booking by credit or debit bank card or by PayPal.

Although the reservation is confirmed immediately after payment, the specific date and time of the reservation is subject to the availability of URBAN SAFARI or the specific Supplier. If there is no availability, URBAN SAFARI will contact the User as soon as possible to offer another time and / or date.

Prices are expressed in Euros (€).

In general, URBAN SAFARI will not apply discounts in the provision of its services, unless this is established in the conditions of the activity, excursion, guided tour and / or transfer that corresponds.

After contracting the reservation, Users will receive a confirmation email confirming payment for the contracted service and will provide a receipt for the purchase of the contracted services. The User must take into account that said purchase receipt is not equivalent to the issuance of the invoice corresponding to the contracting of the services. The User may request the invoice once they have formalized their reservation through the Website.

The User must notify Urban Safari of any undue or fraudulent charge on the card used for the purchase through hola@urbansafari.es, in the shortest possible time so that URBAN SAFARI can carry out the appropriate procedures.

6.- Cancellation policy

Each of the services promoted by URBAN SAFARI on the Website has a specific cancellation policy, which the User may consult in the activity description sheet (on the Website) or in the confirmation email that URBAN SAFARI gives him. send once you have made the reservation.

Therefore, each service will be subject to its specific cancellation conditions, which will establish the cancellation period and whether there is any type of penalty or not.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL CONDITIONS OF USE, USERS DECLARE TO HAVE READ AND EXPRESSLY ACCEPT THE PRESENT CANCELLATION POLICY AND AGREE TO BE IN ACCORDANCE WITH THE CONDITIONS OF CANCELLATION OF THE ACTIVITY AND / OR VISIT BOOK THROUGH THE WEBSITE.


7.- Use of the website

Users undertake to make lawful, diligent, honest and correct use of whatever information or content they have access to through the Website, and all of this under the principles of good faith and respecting at all times the current and present law. General Conditions of Use. In particular, but without limitation, Users shall not:

  • Register or communicate data that is not true, exact, complete and / or updated, or access the Website using the name, identifying data or password of another User or impersonate any person or identity.
  • Using the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind.
  • Introduce or spread computer viruses that may cause unauthorized alterations of the contents or systems that make up the Website.
  • Create a Profile or use the Website to use or reuse illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening material of any kind, or that implies a violation of copyright, trademarks or confidentiality, privacy or any another right, that is to say otherwise injurious or reprehensible for third parties.
  • Download, send or distribute in any other way content or applications that may violate any legislation in force or that suppose to infringe any right of any party.

URBAN SAFARI reserves the right to deny any attempt to access the Website or to cancel user accounts, in cases where there is an incorrect use of the Website in accordance with the provisions of this clause.

8.- Exclusion of liability

Without prejudice to the responsibility in the combined travel services to which the provisions of the General Law of Consumers and Users apply and by way of example, but not limitation, URBAN SAFARI is not responsible for the following circumstances:

  • Of the cancellations made after the deadline by the Users. URBAN SAFARI will not be responsible under any circumstances for returning the amounts paid by its Users when they have not complied with the cancellation period provided in the cancellation policy applicable to each service.
  • Of the delays or errors made by the Users to reach the meeting point of the activity or guided tour. That is, URBAN SAFARI will not assume any responsibility if the User loses the activity or the reserved transfer for lack of punctuality and / or for not being at the corresponding meeting point.
  • In the cases in which the Supplier denies the User access to the corresponding guided tour when the User does not carry a reservation confirmation.
  • Of the damages and thefts that affect the Users and the goods of their ownership during the enjoyment of the activities and / or guided visits.
  • Of the injuries, damages and accidents that the User may suffer during the enjoyment of the activity and / or guided tour and / or reserved transfer, as well as those injuries, damages and accidents suffered by the User prior to the service and that have prevented him enjoy it.
  • Of the meteorological conditions in which the Supplier carries out the activities, excursions and guided tours reserved by the Users. Under no circumstances will URBAN SAFARI be responsible for these circumstances, for which reason the service will be understood to be correctly provided.
  • Of the quality and adequacy of the service contracted by the User.
  • Of the complaints and claims regarding the service contracted by the User that must be managed with the Service Provider, notwithstanding that URBAN SAFARI can collaborate with the User to attend to their claims.

Furthermore, and in the cases in which the User contracts the services directly with the Supplier, URBAN SAFARI will not be responsible:

  • From the fulfillment of any tax obligation of declaration, payment or any other type that derives or is a consequence of the service provided by the Supplier. URBAN SAFARI is exempt from any type of fiscal responsibility in relation to the services provided by the Supplier.

Likewise, URBAN SAFARI does not grant any guarantee nor is it responsible, in any case, for damages of any nature that may arise from access or use of the content or the Website. Among others, and by way of example and not limitation, URBAN SAFARI is responsible for the following circumstances:

  • Lack of availability, maintenance and effective operation of the Website and / or its services or content, as well as damages of any kind that may be due to the lack of availability or continuity of the Website’s operation.
  • Of technical failures attributable to third parties or to causes of force majeure that prevent the proper functioning of the Website.
  • The cases of force majeure, understood as the failure, suspension or interruption of the services or use of the Website, as a consequence of the blocking of the Internet network, actions or omissions of third parties, or any other causes or circumstances independent of the URBAN SAFARI will prevent the normal use of the Website.
  • The illicit, negligent, fraudulent use, contrary to the terms of these General Conditions of Use, or in good faith, of the Website, by the Users.

URBAN SAFARI reserves the right to initiate the legal actions that correspond by right against the Users, as a consequence of the commission of the acts described in this section, and in general, for the breach of these General Conditions of Use.


9.- Intellectual property

All rights to the content, design and source code of this Website and, especially, by way of example, but not limitation, all rights to photographs, images, texts, logos, designs, brands, trade names, data that They are included on the Website and any other intellectual and industrial property rights are owned by URBAN SAFARI, or by third parties who have expressly authorized URBAN SAFARI to use them on the Website.

For this reason and pursuant to the provisions of Royal Legislative Decree 1/1996, of April 12, which approves the revised text of the Intellectual Property Law, regularizing, clarifying and harmonizing the current legal provisions on the subject (in hereinafter, “Intellectual Property Law”), as well as Law 17/2001, of December 7, on Trademarks and the complementary legislation on intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution is expressly prohibited. , public communication, including the method of making it available, of all or part of the contents of the Website, in any medium and by any technical means, unless expressly authorized in writing by URBAN SAFARI.


URBAN SAFARI does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, and in no case will it be understood that the access and navigation of Users implies a URBAN SAFARI waiver, transmission, license or total or partial assignment of said rights.

Any use of such content not previously authorized by the User will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities.

10.- Modifications

URBAN SAFARI reserves the right to make as many modifications as it deems appropriate in these General Conditions of Use, in which case Users will be previously informed. These modifications will be valid from their publication on the Website.

11.- Safeguard clause

All the clauses or extremes of these General Conditions of Use must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared void by a judicial sentence or a firm arbitration resolution. The affected clause or clauses will be replaced by one or more that preserve the effects pursued by the General Conditions of Use.

12.- Jurisdiction and applicable legislation

These General Conditions of Use will be governed by Spanish law. In case of dispute over the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of Madrid will be competent.

URBAN SAFARI informs the User that it has a Claim Sheet through which you can make any complaint or claim in relation to the services provided by URBAN SAFARI.