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FAQs

FAQs we answer the most frequently asked questions or doubts all users have had to use the service in Urban Safari.

HOW MUCH TIME SHOULD I RESERVE?

All tours must be reserved in advance. The time and date depend on our availability.

IN CASE OF RAIN

Beer Bike: The bikes come with a roof that protects from rain, so the activity will continue unchanged. In addition Beer Bike has raincoats for participants. In case of deluge you will be given the opportunity to change the date or time and the total amount may be reimbursed by the same payment method in case you can not perform the activity at another time. Also in Beer Bike to make any change or cancellation will have to go to the same point of departure and confirm with the driver your change or cancellation.

CAN THE START AND FINISH POINT BE CHANGED?

– Beer Bike: Yes, request a quote to modify your route. Remember that when you go alone with pedals, you can not contemplate a very steep route.
– Tuk Tuk: yes, it has an extra cost of € 15 at the Center, for other areas please li.
– Buggy: yes, it has an extra cost of € 10 at the Center, for other areas please see the prices here.
– Vespas: No, but if you can request a pick-up service from your Hotel (€ 20 for every 4 people in the city center, other locations consult).

CAN I DO THE ACTIVITY IF I'M PREGNANT?

– Beer Bike: Yes! There are places where it is not necessary to pedal.
– Tuk Tuk: Yes!
– Buggy: Yes!
– Vespas: that we leave it to your choice.

CAN CHILDREN GO?

– Beer Bike: No, only people over 18 are accepted
– Tuk Tuk: Yes, but they must be accompanied by an adult and have a minimum weight of 22kg. We have an approved child seat that must be requested at the time of booking.
– Buggy: Yes, but must be accompanied by an adult.
– Vespas: Yes, as passengers if they are over 12 years old. Drivers need to have a minimum of 21 years

DO I HAVE TO CARRY SOME DOCUMENTATION?

– Beer Bike: Yes, at the beginning of the tour you will be asked for the completed Behavior Agreement and you will be asked for your ID or passport
– Tuk Tuk: No.
– Buggy: No.
– Vespas: Yes: valid driving license in Spain, DNI or passport, credit card: a deposit of 350 € / per Vespa will be requested (American Express is not accepted) and will be returned at the end of the rental, provided that the Vespa is in perfect state).

IS IT NECESSARY TO HAVE CONDUCTING EXPERIENCE?

– Beer Bike, Tuk Tuks and Buggy have a driver from the company.
– Vespas: If it is necessary to have driving experience. It is important that people who are going to drive feel safe. To do this, prior to departure will be conducted driving tests. If the company considers that the client does not have sufficient driving skills, for security reasons the reservation may be canceled without the right to reimbursement from the client. Subject to availability, the client can hire a driver for an additional 60 euros or change the rent for a tour of the Tuk Tour Madrid or Urban Safari activities of a similar net price.

BUYER SECURITY

The Urban Safari Buyer Protection is the way we have to guarantee that every transaction in Urban Safari is completely secure and consists of 3 parts:

– Protection of payment and privacy Pay online securely without danger that your banking information is exposed.
– Guaranteed Authenticity All our products are exclusive and authentic.
– Protection of the Reimbursement Each activity has its reimbursement and cancellation conditions.

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