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FAQs

FAQs: we answer the frequent asked questions users have had before booking with Urban Safari.

Bbike:

CAN I BRING MY MUSIC?

Yes, you can bring your phone and plug-it on our speakers.

DO WE HAVE TO PEDAL?

Yes, it is a cycle so everyone has to pedal otherwise it will not be the lightest beer in town we were offering.

WHAT HAPPENS IF WE ARE MORE THAN 4 PEOPLE?

All good, we have several bikes each one of them has a capacity for 4 passengers (+1 driver from our company) so if you are more than 4 people just book more vehicles!

IF I BOOK SEVERAL BIKES, WILL WE GO ALL TOGETHER?

Yes, all together at the same time and close!

HOW MUCH TIME IN ADVANCE SHOULD I BOOK?

All tours must be reserved in advance. We recommend at least 2 weeks before.

CAN THE START AND FINISH POINT BE CHANGED?

Unfortunately not.

CAN I DO THE ACTIVITY IF I'M PREGNANT?

Yes, sit and relax while others suffer meanwhile…. Do not hesitate to ask for soft drinks when you book.

CAN MINORS DO THE ACTIVITY?

No, only 18+ can do the activity.

DO I HAVE TO CARRY SOME DOCUMENTATION?

Yes, at the beginning of the tour you will be asked for the completed Behavior Agreement ( which you can also find here: http://bit.ly/Beerbikebehaviourguide) and you might be asked for your ID or passport , but just if you look younger than 18.

WHAT HAPPENS IF IT RAINS?

The vehicle has a roof and we provide ponchos in case of rain.
In case of rain we will continue with the activity!
To effect any changes or cancellations when raining you will have to go to the starting point and confirm with the driver, only if it rains a lot at the beginning of the tour we can cancel the activity.

WHAT HAPPENS IF I AM LATE?

Tours are run strictly on time. Any delay will be deducted from the total duration of the tour.
If after 20 minutes from the start time of the activity you are not present and we are unable to contact you, we will cancel the tour and no refund will be made.

IS THIS TOUR GUIDED?

No, music and alcohol will be enough.

WHAT SIGHTS AND MONUMENTS WILL WE SEE DURING THE TOUR?

Ministry of Agriculture, the Royal Botanical Garden, Prado Museum, Neptuno fountain, Cibeles fountain, Palacio de Cibeles, National Library, Colón, Calle Serrano, Puerta de Alcalá, Gran Vía, Thyssen Museum and Atocha train Station.

BUYER SECURITY

The Urban Safari Buyer Protection is the way we have to guarantee that every transaction in Urban Safari is completely secure, it consists of 3 parts:
– Protection of payment and privacy Pay online securely without danger that your banking information is exposed.
– Guaranteed Authenticity All our products are exclusive and authentic.
– Protection of the Reimbursement Each activity has its reimbursement and cancellation conditions.

HOW MUCH TIME DOES REALLY LAST THE ACTIVITY?

The total time is from 50 to 55 minutes, 45 minutes of tour and 10 minutes of explanation and photos.

I HAVE BOOKED AN UNLIMITED OPTION, AT THE END CAN I TAKE ALL THE DRINKS LEFT?

Yes, the drinks are to be drinked during the 45 minutes tour and the end of the tour the activity is considered to be finished but if you want some extra beer/ sangria after that you can pay 2,5€ per drink and it is all yours.

Buggy:

CAN CHILDREN GO?

Minors must be accompanied by their legal guardian.

HOW MANY PEOPLE FIT IN ONE BUGGY?

5 passengers +1 driver/guide from the company.

WHAT HAPPENS IF IT RAINS?

The vehicle has a roof and transparent sailcloth on each side to protect you from rain and cold.
If you are cold do not hesitate asking the driver for a blanket.

WHAT HAPPENS IF I AM LATE?

You are granted a courtesy time of 5 minutes, after it will be deducted from the total duration of the tour.
If after 20 minutes from the start time of the activity you are not present and we are unable to contact you, we will cancel the tour and no refund will be made.

IS THIS ACTIVITY SUITABLE FOR DISABLED OR ELDER PEOPLE?

Yes, it is like an car.

CAN WE PUT A WHEELCHAIR ON THE BUGGY?

Yes, we can manage to put it somewhere in the Buggy during the ride.

CAN WE STOP TO TAKE PICTURES DURING THE RIDE?

Yes, during the tour you can ask the driver to stop, to take pictures or whatever you need. Remember that stops do not change the duration of the tour.

BUYER SECURITY

The Urban Safari Buyer Protection is the way we have to guarantee that every transaction in Urban Safari is completely secure, it consists of 3 parts:
– Protection of payment and privacy Pay online securely without danger that your banking information is exposed.
– Guaranteed Authenticity All our products are exclusive and authentic.
– Protection of the Reimbursement Each activity has its reimbursement and cancellation conditions.

Tuk-Tuk

CAN CHILDREN GO?

Yes, minors must be accompanied by their legal guardian.

HOW MANY PEOPLE FIT IN ONE TUK-TUK?

3 passengers +1 driver/guide from the company.

WHAT HAPPENS IF IT RAINS?

The vehicle has a roof and transparent sailcloth on each side to protect you from rain and cold.
If you are cold do not hesitate asking the driver for a blanket.

WHAT HAPPENS IF I AM LATE?

You are granted a courtesy time of 5 minutes, after it will be deducted from the total duration of the tour.
If after 20 minutes from the start time of the activity you are not present and we are unable to contact you, we will cancel the tour and no refund will be made.

IS THIS ACTIVITY SUITABLE FOR DISABLED OR ELDER PEOPLE?

Yes.

CAN WE PUT A WHEELCHAIR ON THE TUK-TUK?

Yes, we can manage to put it somewhere in the Tuk-Tuk during the ride.

CAN WE STOP TO TAKE PICTURES DURING THE RIDE?

Yes, during the tour you can ask the driver to stop, to take pictures or whatever you need. Remember that stops do not change the duration of the tour.

IS THE FREE TOUR IN THE RETIRO PARK REALLY FREE?

Yes it is, we offer this service for free and you can tip the driver if you enjoyed.

BUYER SECURITY

The Urban Safari Buyer Protection is the way we have to guarantee that every transaction in Urban Safari is completely secure, it consists of 3 parts:
– Protection of payment and privacy Pay online securely without danger that your banking information is exposed.
– Guaranteed Authenticity All our products are exclusive and authentic.
– Protection of the Reimbursement Each activity has its reimbursement and cancellation conditions.

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